At Nikola Tesla Shop, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, we are here to help.

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1. Returns

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

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2. Non-Returnable Items

Certain items cannot be returned, including:

• Used or damaged products (not due to shipping)
• Customized or personalized items
• Items returned after the 14-day period

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3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

• Your refund will be processed to your original payment method
• Refunds may take 5–10 business days to appear, depending on your payment provider

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4. Shipping Costs

• Original shipping costs are non-refundable
• Customers are responsible for return shipping costs
• Shipping fees may vary depending on your location

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5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include:

• Your order number
• Clear photos of the product and packaging

We will arrange a replacement or refund at no additional cost.

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6. Shipping & Delivery

We use trusted carriers such as DHL to deliver orders worldwide.

• Delivery time: 3 to 21 business days
• Delays caused by customs, carriers, or external factors are beyond our control

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7. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

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8. Contact Us

If you have any questions about returns or refunds, contact us:

Nikola Tesla Shop
30 N Gould St Ste R
Sheridan, WY 82801, Wyoming, USA

📧 Email: info@nikolatesla.shop
📞 Phone: (307) 207-5078
🌐 Website: https://nikolatesla.shop

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9. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page.